Support

A list of ways to find help using DeepTrawl.

Using the help feature

DeepTrawl has an extensive help system which is designed to help you get started with the whole program and learn to use specific features.

Press the toolbar help button for quick start guide / help index / help search etc.

Many windows include a context help button at the bottom left. Click this to jump to help for the feature you're using.

F.A.Q.

The F.A.Q. contains answers to all of the questions we're most commonly asked. This resource is often the quickest way to find out the answer to your question.

Read the F.A.Q

Talk to us

If you have a problem you can't solve we're here to help. You can e-mail with a support request using the online form on our contact page. Queries are usually responded to within 48 hours.

Go to the contact page

Please note, we do not provide support for the Firefox LinkChecker plugin (this is not a DeepCognition Ltd. product).